Purchasing solar panels online can be a scary process. Especially since they are a big investment. In 2013, we purchased ten solar panels from an online distributor, I won’t mention their name in this post. When they were delivered, the driver could not come across our bridge due to weight limitations. My husband had to drive to the other side of the bridge to get the panels. They were in individual boxes on a pallet. It was fall, around November, I believe. Needless to say, he didn’t get around to opening them in front of the driver. If he had, he wouldn’t have accepted them.
It turned out the brand new solar panels purchased online with MC4 connectors built in, were not the ones we received. Instead we got Kyocera panels, which are a good brand……..BUT, they were used. The date on them is 1998……..we bought them in 2013! Paid for NEW, more modern panels than what we received. Plus they did not have the MC4 connectors built in.
My husband contacted the owner of the company and he blamed it on someone else who worked there. He gave us part of our money back, so they cost about $100. each panel. My husband said fine, they should still work. We got a refund on part of the purchase, so he was satisfied that it would be okay. After all, our first original panel has been working since 1999, with no loss of power at all.
Nope, things weren’t as good as we thought with these panels. They have never gave us as much power as our original five panels. Those are the strongest ones. These ten new ones test good, look good, but have not produced well. I think he going to have to take them, one at a time, off the barn roof and try to figure out what could be the cause. It would be nice if it was an easy fix.
Shame on that company (and they KNOW who they are), for deceiving their customers this way! Yes, I am VERY angry about this! I don’t like my husband having to go up and down the ladder onto the barn roof for something that should have never happened. My advice is to make sure when purchasing solar panels online, they are what you ordered before the delivery truck leaves your home. If it is not, don’t accept them, even though you are excited about getting them. I will be posting more about this matter after we see if my husband can fix them himself. Maybe there is something wrong with the hook up, but this is the way the owner told him to hook them up. Time will tell.
Copyright © 2015 Kathleen G. Lupole
All Photographs Copyright © 2015 Kathleen G. Lupole